TechRepublic provides real world advice on how to make technology work in business. Through a combination of articles, forums, and multimedia, TechRepublic cuts through the hype with insight, analysis, and actionable information from a community of over four million IT professionals.

Web Help Desk Forums

Help desk software and service desk management solutions that help IT professionals, helpdesk, and support staff track and solve problems.

ITIL Change Managent Toolkit. Templates, guides and presentations.

Knowledge Transfer's core competency is the ability to develop interchangeable and integrated IT services to support business requirements. We train leadership and organization to be Knowledge Directed so they effectivelly achieve high utilization and business value from systems and staff. We provide education services directly and under license to our partners. In addition, we offer specialties in the area of professional services development, BC/DR, Data Classification, ILM, IT Service Management, Security, and Storage

The Interactive Portal for the ITIL Community

Information Technology Infrastructure Library. Internet Resource for the IT Service Management organization. The Information Technology Infrastructure Library processes ITIL addresses are service-level management, capacity management, contingency planning, availability management, cost management for IT services, configuration management, problem management, change management, help desk, and software control and distribution. ITIL certification programs promise to train IT professionals to adapt ITIL to their networks.

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